Integra Welcomes Simon Prine

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St. Louis, MO (January 19, 2023) – The Integra Group, the innovative force behind the landscape industry’s original enterprise business management software, welcomes Simon Prine as an executive sales consultant to the BOSS® team.

In his role, Prine will work with companies in the landscape and snow removal industries to take their businesses to the next level through BOSS software systems and best practices.

With more than  30 years of experience in the landscape and snow industry, Prine brings a wealth of knowledge and expertise to the role. Starting as a one-man operation – Simon Says Lawn Maintenance – with just a pickup truck and a lawn mower, Prine worked his way up through the ranks at Clintar eventually managing six branches for North America’s second largest landscape company. In addition to his extensive operations experience, Prine has 15 years of sales experience in the landscape industry.

“I’m thrilled to join the BOSS team and bring my experience and expertise to the table,” said Simon. “My experience selling and using business management software in the field has given me a great understanding of its capabilities. I can’t wait to help BOSS clients improve their operations and increase their profitability while giving them more time in their day.”

“One of the founding tenants of BOSS is to provide landscape contractors with the tools needed to drive their companies to the next level, and Simon will help us achieve that,” said Mike Cossins, president and founder of The Integra Group, developer of BOSS Software. “His sales background combined with his experience starting his own landscape business, will make Simon a valuable team members and valuable resource for BOSS users.”

BOSS Software is recognized for its adaptability and ability to be tailored to meet the ever-expanding needs of companies. BOSS stands alone when it comes to delivering return-on-investment and unmatched levels of client service and support.

BOSS is designed to solve shared challenges and barriers to growth for business owners in multiple field service markets including landscape construction, landscape maintenance, snow removal services, interior maintenance and cleaning.

Learn how BOSS can help you grow your business or request a consultation.

About The Integra Group

Founded in 1999, The Integra Group provides cloud-based solutions and custom software consulting services throughout the U.S., England, Canada, and Australia. BOSS industry-specific solutions are mission-critical business management services that are enterprise-wide in scope.

Optimizing Your Business Software

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When it comes to any system or process at a business, a wide spectrum exists on its overall functionality. On a scale of 1 to 10 is it motoring along at a satisfactory 5, or blazing toward an optimized 10?

Business software is certainly one of these systems that can fall anywhere on the optimization scale. Just because it works does not necessarily mean you’re getting every penny of value out of your investment of time, people and financial resources.

Fortunately, there are some critical best practices for landscape companies that will significantly improve your experiences with the business management software you are using, and ensure you are getting the biggest return on investment.

Train and Retrain. Landscape companies simply can’t afford to have the weakest link in efficiency and productivity be a lack of software acumen among the employees. Training is critical for ensuring the effective use of software, for uncovering employee challenges and weaknesses, and for improving overall job satisfaction among the crew.

Once trained, employees will need plenty of time to practice their new skills without fear of making a critical error. In addition, refresher courses and additional training, after updates, ensures there’s no lapse in team effectiveness.

BOSS updates their software continuously and informs users so they are “in the know” of new features that should be culturally adopted and trained for.

Assign Super Users. Not everyone will need to understand every aspect of the business management software, but there needs to be one or two individuals who act as super users.

They will be responsible for learning the system from top to bottom so issues can be resolved rapidly in conjunction with your company’s IT department. They may also work with IT to interact with technical support from the software company, so issues can be converted into solutions that are implemented rapidly.

After you’ve assigned your super user and backup super user, how can you to take it to the next level? BOSS offers certification programs – both basic and advanced – that will ensure your team has the knowledge needed to make the most of BOSS. We recommend having at least one person certified in each key area.  

Establish Goals. Just like landscape businesses set financial and productivity goals for their maintenance, design build or snow removal divisions and identify individuals to make sure those goals are met, setting goals for the implementation of software is equally important.

Setting timelines for integrating with other systems, adding on capabilities, and reassessing the software to ensure effective use will all help to ensure that software use is optimized. It is also important to fully understand what features of your software are not currently being used, and to develop plans for future implementation as it matches with growth and expansion.

To help establish attainable goals, users should refer to the BOSS Scoreboard, a report within the system that can be run by contractors at any time. The scoreboard displays features used and not used in the system and is a good first step to help creating your software implementation road map.

Engage with Peers. The best advice for maximizing software effectiveness often comes from other companies using the same system. Tap into the network of fellow BOSS software users by joining the BOSS Elevation Group, a group of users that meets virtually every month. You can also attend a BOSS Elevation Team workshop. You’ll find real benefit from sharing and learning from each other. 

Use the Dashboard. The software’s built-in dashboard provides important insights into efficiency, productivity, and profitability at your company. Ensure that your key personnel understand what the dashboard is telling you, and how to act on the information most effectively.

Tend To Your Data

The old cliché “garbage in, garbage out” is a favorite among business software companies when it comes to the challenges of turning data into information, and for good reason. Software clients must do everything in their power to ensure that the data going into a software solution is accurate and reflective of the conclusions that come out the other end. Keep the following in mind as you think about your company data:

  • Identify and stick to common terminology to ensure software stays clean.
  • Keep data fresh and valid by eliminating that which is old or no longer of value.
  • Due to the economy, companies are updating as prices changes – daily, weekly, biweekly vs. monthly or seasonally. Invest the time to learn how to update your software pricing catalog in the most effective way to save money.
  • To ensure you are getting the best and latest offerings from your provider, update software when required. If disruption is a concern, have updates take place in the evenings when it is not in use.

You’ve made a significant investment of time, talent, and capital to put this software to work in your business, so optimizing its effectiveness makes perfect sense. By fully engaging your provider, your employees, and other companies using the software, you can be sure you’re working toward the goal of achieving a “Perfect 10.”

The BOSS® Difference

BOSS Software’s in-depth knowledge of business software and the needs of professional landscape and snow removal contractors makes it the number one choice for businesses searching for a complete software solution. Call 866/596-5971 or request a free consultation today.

BOSS® Hosts Elevation Workshop Plows Through Challenges to Growth and Greater Profitability

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Media Release

FOR IMMEDIATE RELEASE

(September 8, 2022)

Even though the outside temperatures were record-breaking, the talk inside was purposefully cold at the recent BOSS® Elevation Workshop aimed at helping snow management professionals leverage their software for growth and greater profitability.

BOSS is the creation of The Integra Group, the innovative force behind the landscape industry’s original enterprise business management software.

The three-day workshop was held at the Ariens Co. museum in Brillion, Wisconsin and attracted snow management professionals from across the country.

The event featured a blend of group and small groups sessions led by the BOSS Elevation Team and snow removal professionals who deploy BOSS in their operations. It also included a trip to historic Lambeau Field, home of the Green Bay Packers.

Presenters, including Curbside Landscape in Savage, Minnesota, and attendees shared their in-the-field experiences and best practices on how improve to productivity, profitability and growth using BOSS. Participating companies represented both large and small snow operations ranging from $300,000 in annual revenue to north of $6 million.

“Summer is the time of year when snow removal professionals gear up for the coming season and purchase equipment and salt, line up subcontractors and get their payroll and invoicing practices in order,” said Stephanie Leveling of the BOSS Elevation Team. “Since BOSS software plays a critical role in assisting business owners manage these aspects of their business, we felt it was important to come together face-to-face and allow our users to share ideas and solutions with one another.”

Attendees identified some of today’s top pain points for the snow removal market including:

  • Rising costs of fuel and salt
  • Delays on equipment availability and being forced to stretch the life cycle of existing equipment
  • Difficulty identifying qualified, reliable labor
  • How will they address these challenges with clients
  • The need for more automation technology to help with the challenges

The event’s blend of small group workshops, networking opportunities and one-on-one meetings with BOSS Elevation team members added a valuable personal touch for attendees.
“Every BOSS user deploys it a little differently according to their company’s specific needs,” said Leveling. “Attendees took advantage of learning from their peers how to use the software in ways they hadn’t thought of before. Everyone went home with a list of ideas they can act on immediately for the coming season.”

Leveling added that attendees also learned the value of BOSS’ wellness checks and training opportunities that are offered to landscape contractors and snow removal professionals through the Elevation Team.
“BOSS’ strength not only lies in its ability to tailor solutions for users, but in the exceptional support users receive once they come on board,” said Leveling. “Our success is based on their success, and events like these are held to make sure users are continuously improving and getting the most out of their software.”

Noted for its ease of use and ability to be tailored to meet the ever-expanding needs of companies, BOSS stands alone when it comes to delivering return-on-investment and unmatched levels of client service and support.

BOSS is designed to solve shared challenges and barriers to growth for business owners in multiple field service markets including landscape construction, landscape maintenance, snow removal services, interior maintenance and cleaning.

 

How to Make the Software Onboarding Process Easier

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You’ve done your homework, vetted possible partners and solutions, and finally made the difficult choice to move your operation to a new business management software solution. Congratulations on the progress you have made so far!

However, the excitement and internal energy created at a company at the apex of implementing a new software package can be quickly overwhelmed by disillusionment and frustration for the organization that is not properly prepared for what will be a substantial business disruption.

As a business owner, this is surely something that you’ve come to recognize – there is a substantial amount of work ahead that will test your leadership, your implementation team, and almost every aspect of your operation.

Effectively transitioning to new business management software is never going to be seamless and will come with struggles that will vary from company to company and implementation to implementation. But there are important ways you can prepare your organization for the tasks ahead to ensure that you and your people are managing the process, meeting goals, and not losing their minds along the way.

First, recognize the power of top-down commitment to the change and the benefits to the organization. As the owner, you are going to be the perceived leader of the software implementation.

Therefore, it is critical that you champion the process from top to bottom. Managers and associates will respond positively or negatively to the implementation directive and internal leadership driving it if you yourself stay genuinely engaged, enthusiastic, and supportive.

 

Right Plan, Right Team, Right Mindset

While battle plans often change once the shooting starts, there’s no understating the importance of having a well-developed implementation plan established as the implementation team prepares to move forward.

Details on the technical implementation, the sunset of the old system, training programs for the teams, and going in with a full understanding of the impact on existing software users are some of the key benchmarks of a solid plan.

This plan-building tip from a software authority is particularly compelling. New software will almost undoubtedly mean that certain workflows and processes will change. While many of these changes may be welcome ones, depending on how broken or tedious your current processes are, there will be others that may be met with resistance. Laying out exactly what will change, and how it will change, will help your team members feel more comfortable and prepared for the new software rollout when it occurs. For each new workflow, define the benefits that the new technology will offer, the steps that must be in place for a successful adoption, and any changes in responsibility that team members may have.

On execution, locking in the right team of managers to deliver on the plan is also important of course, as is getting them all on board and locked into the process. It’s important that your implementation leads understand the value of the new software, and that they have a clear idea of the benefits they and the employees will enjoy after making the switch. The implementation team will need all this information to stay focused on the process, and to communicate and emphasize key points to team members ahead of the game.

 

Have Clear Communication Throughout

After spending weeks and months on the software decision-making process, nobody understands the value and reasons for making the change better than you. It’s an important point to keep in mind – don’t assume that everyone has as clear of an understanding as you do.

To this end, having a communication plan in place ahead of transition, ensuring that all employees are kept up to date, is critical to a successful software transition. Be prepared to explain the strategy and benefits up front. People respond better when they understand the rationale for doing what needs to be done.

Also, even if you’ve already discussed why you’re implementing new software, establish a clear set of business objectives to get your whole team fully on board. Share this strategic vision with your team early before the rollout process begins.

 

There Will Be Bumps in the Road

Resistance is a normal factor in any substantive change in business, with something as systemic to the operation as software. Some people are natural resisters, and there will always be issues when it comes to migrating data, implementing processes, and everything else. Seek to reduce friction, but don’t get pulled under by its existence – keep moving forward.

Software implementation is never going to be completely seamless. But having a solid plan, a good team in place, and the right mindset should go a long way toward ensuring your investment of capital and time provide the anticipated return to your operation.

 

The BOSS® Difference

BOSS’ in-depth knowledge of software and the needs of professional landscape and snow removal contractors makes it the number one choice for businesses searching for a complete software solution. Call 866/596-5971 or request a free consultation today.

How Software Helps Grow Your Business

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Owners of landscape and snow removal companies often enter the industry for the love of the work and the gratification of providing excellent service. Nothing beats the satisfaction of exceeding customer expectations, generating leads, building pride within the employee ranks, and ultimately growing the business.

But with growth comes the challenge of maintaining all the early momentum that gets you there in the first place. How can you manage customer relationships and expectations as you take on more clients? How do you manage and control the flow of new business opportunities and the proposals that come with that growth? How will you manage and track labor and material costs to ensure maximum efficiency? And at the end of the day, by what measures will you determine whether your business is successful? 

Building a Better Business With Software

Small business owners in almost every industry face the same predicaments, and often aren’t at liberty to bring on additional management assistance to fill gaps that open as a business grows. One option that many entrepreneurs turn to is the addition of a business management software system that addresses key pain points and provides automated solutions.

A business management software solution provides a structured model and defined processes to streamline operations. This helps the business run like clockwork without having to hire additional staff or overburden current staff with repetitive, time-consuming tasks.

The benefits of investing in the right software solution for your operation are significant, according to small business resource websites such as  AllBusiness and Small Business Trends. They each identify small business challenges that that the right software package can help you to tackle the following:  

Customer Relationships – The right software package will not only allow you to manage existing customers more effectively, but also to mine new business from prospective clients. Software can provide a depth of knowledge about prospects that allows you segregate them and make the best possible decisions on strategic marketing, including targeted, timed, and fully tracked email communication.

Simplifying Employee Tasks – Something as simple as tracking employee timesheets using a time-tracking tool within a software system not only makes the process easier for employees – managers can view, retain, and track employee activity to monitor efficiency and streamline payroll. Also, many software packages take advantage of mobile phones and cloud computing, allowing account and customer information to be accessible from almost anywhere. 

Creating Estimates and Invoices – Using software for creating accurate estimates and invoices eliminates stress and reduces errors by minimizing the possibility of human error and ensuring consistency across customers. An integrated system tying financials to customer records makes real-time invoicing a reality, and a more advanced software system will compile this information to provide insights into the popularity and profitability of services, as well as the financial trajectory of the business. 

Creating and Tracking Projects – The right software package will allow you to monitor the status of projects from start to finish. It will also help you track material usage, so you don’t cut into your profit margins. By tying together all the key business information in one place, the everything from scope to cost to final invoice are created and delivered without errors, surprises, or drama. 

These are some of the most basic benefits of bringing on a software package to your business. Deeper and more significant benefits can be mined from software systems that are targeted to your area of business and tuned to the way you want to run your operation. And your level of commitment to extracting value from the software is also critical.

Key Takeaway

Once you determine your company’s specific needs and goals, then use the software to help support your efforts to achieve them. A good software solution also helps position a company for an acquisition as there is more clarity and consistency to financial reporting. Having the correct software in place will save you both time and resources, two things that can be reinvested in seeking new opportunities for growing your business and people.

The BOSS® Difference

BOSS’ in-depth knowledge of software and the needs of professional landscape and snow removal contractors makes it the number one choice for businesses searching for a complete software solution. Call 866/596-5971 or request a free consultation today.

Mistakes to Avoid When Onboarding Software

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The decision to switch or purchase business software is a significant one for landscape contractors and snow removal professionals. The process can be stressful. From the advance research to determine the best vendor, to demos to preview the software, to negotiating the final agreement, it takes time and strategy.

All of this adds extra pressure to owners, managers, and employees up and down the company ladder to ensure the software delivers the ROI that is expected.

The real pressure comes after the agreement is signed and the onboarding process begins. User onboarding is a massive responsibility for the person(s) assigned to lead the charge. According to research from customer strategy advisory firm ThinkJar, nearly 70 percent of customer churn could be prevented if issues were resolved during the software onboarding process.

Client support during the onboarding process is critical. BOSS® has a long record of accomplishment of providing hands-on, easily accessible support from experts who will help contractors navigate the process. How important is support during the onboarding stage?

According to research from video marketing research firm Wyzowl, nearly two-thirds (63%) of customers say that onboarding – the level of support they’re likely to receive post sale – is an important consideration in whether they make the purchase in the first place.

Mistakes to Avoid When Onboarding New Software

Once the agreement is signed and it’s time to onboard the software there are several things to keep in mind, according to Jarret Pitchford, onboarding specialist for The Integra Group, makers of the BOSS management software.

  1. The number one mistake to avoid is to think that the software is a cure-all for mismanagement. Pitchford said this is by far the leading mistake owners make when onboarding new software. New software will help streamline processes and efficiencies, but it can’t cover up poor planning or decision-making.
  2. The second common mistake is to think that the software must be perfectly implemented on day one. An enterprise software should be thought of as adaptable and capable of growing with a company’s needs. Reports should show the following:
    • Are direct costs too high or too low?
    • Are production factors too fast or too slow?
    • Are margins too high or too low? These key performance indicators need to be reviewed, fine-tuned, and corrected to make sure proposals are competitive.
  3.  A third mistake companies make is not having the correct people in place to guide the deployment. Either the people managing the deployment are overworked and don’t have the time, or they are not familiar enough with the company to answer key questions about the direction of the deployment. The onboarding process needs someone to manage it. It’s not a full-time job, but it is a task that takes attention. As the company grows, so does that person’s responsibilities with the system.
  4. The final mistake to avoid during the onboarding process is not setting a realistic timeframe for implementation or setting any hard goals for the team. Failure to do this results in going too fast and making mistakes, or not setting priorities or benchmarks for deployment because everything else takes priority.

“Many of the onboarding mistakes contractors make are a result of one or a combination of these,” said Pitchford. “A successful onboarding process requires setting clear goals and expectations and providing both the proper people resources and time to do it right.”

The BOSS® Difference

BOSS’ intimate knowledge of software and the professional landscape and snow removal business makes it the number one choice for businesses searching for a complete software solution. Call 866/596-5971 or request a free consultation today.

Welcome to the Team – June 2022

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The Integra Group Welcomes Michael Compton and Lucas Kraatz to BOSS® Team

(June 14, 2022) – The Integra Group, the innovative force behind the landscape industry’s original enterprise business management software, welcomes a pair of talented professionals to the BOSS® team.
Michael Compton joins the BOSS Client Success Team as an implementation specialist and Lucas Kraatz will serve as an executive consultant with the BOSS sales team.

Mike Compton

In his role, Compton will work with landscape contractors, snow removal professionals and other field service industries to assist them to overcome barriers to growth and improve profitability and achieve maximum ROI when using BOSS.

Prior to joining BOSS, Compton worked in other field service industries including software user research, software testing, wireframing, prototyping, and UX Design. Compton was recommended by a BOSS senior implementation specialist and joins a growing team that delivers BOSS’ trademark world-class user service and support.

Kraatz, most recently a branch manager with Bluegrass Landscaping & Snow Management in Hazelwood, Missouri, brings a decade’s worth of experience building client relationships and knowledge of the landscape contractor and snow removal markets to his new role with BOSS sales team. He will work closely with contractors looking to switch to or introduce business management software to their operations.

“One of the founding tenants of BOSS is to provide exceptional client service and support and Michael and Lucas will contribute to that effort,” said Mike Cossins, president and founder of The Integra Group, developer of BOSS Software. “Both possess diverse skill sets, and client-focused mindset will make them valuable team members and valuable resources for BOSS users.”

Noted for its ease of use and ability to be tailored to meet the ever-expanding needs of companies, BOSS stands alone when it comes to delivering return-on-investment and unmatched levels of client service and support.

BOSS is designed to solve shared challenges and barriers to growth for business owners in multiple field service markets including landscape construction, landscape maintenance, snow removal services, interior maintenance, and cleaning.

Habitat for Humanity Project 2022

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From day one, The Integra Group, the creator of BOSS® the landscape industry’s first enterprise business management software, decided it was going to be more than just a problem solver for its clients, it was going to be a difference maker for those in need.

After a two-year hiatus due to the pandemic, a dozen Integra Group team members, traded in their laptops and monitors for hammer and drills to help Habitat for Humanity St. Louis build a new home for a family in need. The company has been a partner with the local Habitat chapter building homes since 2015.

“The Integra Group supports Habitat for Humanity St. Louis’ mission to ensure everyone has a roof over their head by working with families to help them acquire the access, skills, and financial education necessary to be successful homeowners,” said Mike Cossins, president and founder of The Integra Group, developer of BOSS Software. “By partnering with Habitat for Humanity, families seize the opportunity and possibility that decent, affordable housing represents, and we are proud to support such a worthy cause.”

Integra Group team members lent their skills and time to help build the exterior framing on the ranch-style home in St. Louis’ Riverview/Glasgow Village neighborhood. This project supports The Integra Group Foundation’s mission of giving to the poor and less fortunate through both monetary donations and personal involvement, with an eye toward long-term sustainable results.

Habitat for Humanity offers a homeownership opportunity to families living between 25 and50 percent of the area median income, who are generally unable to obtain conventional house financing. In addition to purchasing their home and paying an affordable mortgage, partner homeowners contribute 350 hours of “sweat equity” on the construction of their home or another Habitat Saint Louis home and take educational courses to help them succeed at owning a home.

In addition to Habitat for Humanity, Integra also works with Give Hope Global, Midwest Food Bank, and the Jackie Joyner-Kersee Foundation.

The Integra Group Announces New BOSS® Software Release to Better Manage Credit Card Payments and Route Optimization

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(May 9, 2022) – The Integra Group, the innovative force behind the landscape industry’s original enterprise business management software, has rolled out a new global release of its BOSS® software that provides landscape contractors and snow removal professionals the tools to overcome barriers to growth and improve profitability.

The Spring 2022 BOSS highlighted upgrades include:

  • Enhanced Credit Card Integration (version 9.8) – Enhanced features have been added including a partnership with globally recognized credit card payment processor Clover-Connect. The partnership allows BOSS users to receive payments quicker increasing cash flow and improving P&L performance. Users can also set up ACH payment plans for clients making the renewal process easier for yearly or seasonal service contracts. 
  • Route Optimization (version 9.7.1) – Time is money, and the BOSS route optimization feature gives users the ability to easily establish the most efficient and profitable routes for your crews. BOSS allows contractors to define route information and receive a recommendation on how best to schedule the work for maximum results and client satisfaction.

“Adding these new features expands the business benefits BOSS provides to our clients. We are constantly listening to our clients, and tailoring BOSS for their needs.” said Mike Cossins, president and founder of The Integra Group, developer of BOSS Software. “After serving the landscaping and snow industry for 18 years, BOSS is unmatched in the depth of industry intelligence built into it. BOSS is indeed built by your industry for your industry.”

Noted for its ease of use and ability to be tailored to meet the ever-expanding needs of companies, BOSS stands alone when it comes to delivering return-on-investment and unmatched levels of client service and support.

BOSS is designed to solve shared challenges and barriers to growth for business owners in multiple field service markets including landscape construction, landscape maintenance, snow removal services, interior maintenance and cleaning. 

Learn how BOSS can help you grow your business or request a consultation.

Purpose-Driven Culture Drives BOSS to Deliver

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Purpose-Driven Culture Drives BOSS to Deliver

Landscape management software has vast potential for streamlining business processes, uncovering new service opportunities, and maximizing the potential productivity – and personal job satisfaction – of every employee. Helping landscape businesses extract these benefits takes not only great software, but deliberate planning and exceptional customer service throughout the implementation process.

This invested, embedded approach to landscape management software is what makes Integra, manufacturer of BOSS Software, unique in its field. Owner Mike Cossins says he started the company in 1999 to build something that improves people’s lives – both his own employees and those of his customers.

“This has been the driver since we started,” says Cossins. “To improve the lives of clients, helping their businesses operate more effectively and profitably. To allow them to be more generous with their employees so they get more enjoyment from the work and their lives. We are tech geeks, but we are driven by a deeper purpose. It really motivates us.”

More Than Software

Clients who commit to BOSS aren’t just purchasing a piece of software, they’re benefitting from the BOSS culture of care. The detailed implementation process, developed and fine-tuned through 20 years of work in the industry, is designed to ensure that the landscape contractor can enjoy every benefit built into the program.

“One of our guiding principles is that quality implementation is just as important as quality software,” says Cossins. “We use a team of implementers with a deep understanding of both the landscape industry and the software to make it as simple as possible.”

They also stress the need for total commitment from clients to engage in the software implementation. “They have so much invested in the software, and there’s no way to learn it overnight,” says Cossins. “The client needs to commit themselves to learning how to use it. It’s like digging for gold – the more you keep at it, the more return you can achieve.”

Cossins really drives this point home – success without commitment almost assures failure. “We understand that this is a difficult journey,” he says. “Everyone goes through it. We have a proven implementation process that takes time to complete. Clients need to leave a margin for the effort and understand that this is not a ‘spare time’ project.”

Support You Can Count On

Successful client implementation has been facilitated when contractors share responsibility internally, and don’t try to do everything themselves.

“We know that when people aren’t prepared or don’t understand a task, it will get pushed to the bottom of the to-do list,” says Cossins. “We advise that contractors to enlist key employees who know the business well, provide them support to take some of their day-to-day duties off their plates, and put them on the implementation project.”

New BOSS clients are assigned an “implementer” who serves as the point person up until the software goes fully live. Then, the client is handed off to the Elevation team, which works to help the client maximize the software benefits. Other resources, such as online video training, help support the “white glove” service approach.

In the end, client service is the measuring stick by which BOSS gauges its success, and the key metrics don’t lie. BOSS’ average response time to service calls is one hour, and that translates to high client satisfaction rates.

“We designed our company to have slow but steady growth because that’s what drives us,” says Cossins. “We can’t double or triple in size and still serve our clients well. We are here for the long haul.”

The BOSS Difference

BOSS’ intimate knowledge of software and the professional landscape and snow removal business makes it the number one choice for businesses searching for a complete software solution. Call 866/596-5971 or request a free consultation today.